FAQ

CARE INSTRUCTIONS

Bra Care

Proper lingerie care is essential for longer lasting bras and panties and should be done delicately, keeping In mind the following pro tips:

  • Hand washing is preferred over machine washing

  • Alcohol free detergents are best

  • Hang drying lingerie is a must

However, bras sold by Baiser Marsai are machine-washable but best practice is to handwash your intimates . Baiser Marsai recommends hand washing bras about every 2-3 wears with an alcohol free detergent for gentle laundering. It's also important to build your bra wardrobe so you'll have a good selection of bras to rotate, giving you more bras to wear and less washing to do. It is best practice to replace your bras every 6 to 9 months, depending how many bras you have in your rotation and pay attention to the bra's elastic. Over time, the elastic wears out and the bra band can't provide proper support.

These same rules apply for nightwear.

Want to learn more about caring for your intimates?  Check out our blog. 

Panty Care

Baiser Marsai recommends hand washing your panties.  However we know that handwashing is not ideal for the woman on the go, therefore panties sold on Baiser are machine-washable.  If you opt for machine washing, it is best to wash panties and thongs on a delicate cycle in cold to warm water, not hot. Line dry or a light dry cycle is best practice.

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SPECIAL REQUESTS

We are happy to take special request orders for items that are out of stock, espcially Nubian Skin products.  If your size is not available, please use the contact form to send special request for restock in your size.  You are also welcome to email info@baisermarsai.com.  If you need larger quantities of an item, or are looking for something in particular, please don't hesitate to contact us! 

RETURNS

Baiser Marsai takes pride in the satisfaction of our customers. If you are not satisfied with your order, you may return it for a refund ONLY within 5 business days of the delivery date.  All merchandise must be returned in it’s original condition with all tags attached.  Merchandise will only be accepted if the items are returned unworn, with tags attached and in perfect condition.  Garments that are returned with signs of being worn will not be accepted and immediately returned.

Please allow 3-5 days for refunds to be processed.  

All panties are final sale.

Items purchased on sale or items used with a promo code are final sale. 

Shipping and Handling charges are not refundable. Please keep in mind that it typically takes 7-9 business days for your refund to be posted to your credit card, however, please feel free to track the status of your return by emailing.

EXCHANGES

Baiser Marsai does not process exchanges. If a new size or color is desired, please place a new order and follow the return instructions for a refund. Orders that are sent back with an exchange request will be refunded. 

CANCELLATIONS

Purchases cannot be cancelled post completion of the checkout process.  Once payment has been completed all sales are final.  Post checkout please refer to the return policy.  

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Thank you so much for visiting Baiser Marsai!